FAQ

FAQ - Frequently Asked Questions

1. When will I receive my order?

We process all orders within 2-5 business days. Delivery time is estimated between 7-20 business days depending on your location.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

3. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders.

4. What is your return policy?

We accept returns within 14 days of receiving the order. Please contact us before sending any item back.

5. Can I cancel or change my order?

If your order has not been shipped yet, contact us as soon as possible at: elvorojewelry@gmail.com

6. Are your products made of real gold or silver?

Our jewelry is crafted from high-quality materials including gold-plated, sterling silver, stainless steel and lab-created stones.